We're enhancing our team to support you better!
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Hey Nice Partners,
Some exciting news from our corner - we've been hard at work restructuring and growing our Accounts team to bring you even better support. These recently implemented changes aim to provide faster, more effective communications that scale to your needs.
As an extension of your team, we think it's important to keep you in the loop of these changes so you're always in the know of who you're connecting with, and why. Recent responsibility changes and team additions are detailed below.
Lastly, your feedback is incredibly important to us as we continue to work towards a strong and responsive partnership. Always feel free to share your thoughts or questions at [email protected] - we're all ears.
Looking forward to serving you,
Will Fosberry Head of Accounts
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With four years of Nice operations and account services under his belt, Will is taking on new responsibilities as our Head of Accounts including: Oversees all Account • Overseeing all account managers + partner relations • Directly handling escalations • Managing general partner communications and updates
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Alex is actively transitioning from leading our B2B shipping department to helping increase our account support capacity by:
• Monitoring support tickets and providing quick solutions for all partners • Managing accounts for existing and new partners
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NEW: VP of Account Services
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Maddy's leadership is shifting to focus on holistic account strategy and needs including:
• Partner business reviews
• Invoicing and business intelligence • New partner onboarding • WMS capability development
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