Help Article Refresh + BFCM fulfillment FAQs to help everything run smoothly next week.
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Howdy Nice Folks,
It’s official: we’ve entered full holiday-order-overdrive. Volumes have already SURPASSED previous years, and after a tough stretch with tariffs and economic uncertainty, we’re absolutely giddy seeing so many of you kicking off the season strong.
With Black Friday officially landing next week, we wanted to answer a few last‑minute fulfillment questions and share updated help articles so you can head into the holiday rush feeling prepped and confident.
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🚀 Refresh Your Shiphero Know-How
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As order volumes increase, your Account Manager will be fielding a higher-than-normal number of requests, which may mean slightly slower response times than usual.
The good news? Many of the most common requests can be handled directly by your team in Shiphero, often faster than waiting for a response.
And to make things even easier, we’ve fully revamped a few key help articles and recorded walkthrough videos so you can tackle these tasks without breaking a sweat.
If you feel shaky on any of the tasks below, reread (or watch) the articles linked before issues pop up next week and beyond.
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🎅 Holiday Fulfillment FAQS
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Q: Will Nice be fulfilling orders throughout the BFCM weekend?
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A: Yes! Our team will hit the ground running early Friday morning and work straight through the weekend to stay ahead of the high order volume.
We’re coordinating extra weekend pickups, but at the very least, expect a large number of weekend orders to ship Monday, December 1st.
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Q: Should we expect any fulfillment delays to pop up?
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A: Short answer: Yes, likely. Holiday demand is holiday demand, and some delays are unavoidable this time of year due to the sheer volume of orders being placed across the board.
However, we’re doing everything we can to make delays as minimal as possible. We recently implemented some sweet new workflows that have sped up certain processes by 25% (!!) and will have the most on-site help ever this holiday season.
We’ll notify you if delays start stretching past one extra day.
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Q: Will I be able to make changes to orders after they've been placed?
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A: During BFCM, we prioritize speed. That means we may not be able to accommodate last-minute edits before orders ship.
To minimize disruptions:
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Q: Why are some of my orders shipping "out of order"?
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A: Typically, we follow first-in, first-out with expedited orders prioritized. During large sale periods, we also spin up bulk-ship stations to batch identical SKUs together, speeding up total output across the warehouse. This can make some orders appear “out of order,” but helps us ship more overall, faster.
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Q: Will returns be processed as usual?
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A: To keep holiday fulfillment operating at full speed, we’re blacking out returns processing from Friday, November 29 through Monday, December 1.
After December 1, returns processing will resume as normal. While we anticipate higher return volumes through December and January, additional staffing for returns will remain limited until fulfillment demand stabilizes.
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Lastly, don't forget to tap your Account Manager to help with any last-minute inventory or fulfillment needs. They're happy to collaborate and ensure everything runs smoothly.
Excited to crush holiday 2025 with you, - The Nice Team
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