Nice Clients,

Reaching out about an update to our international shipping process: To meet international shipping and carrier requirements, we’ll need to require both the phone number and email address for customers placing cross-border orders starting November 10, 2023.

Capturing this information will allow us to:

• Reduce International Transit Issues: The carrier having direct contact with the end customer can help proactively address any in-transit challenges quickly, reducing unnecessary delays.
• Facilitate DDU Shipments: If an order is marked as DDU (delivered, duty unpaid), our carriers will need to contact the customers to collect unpaid duties and taxes. A phone number is required.

We understand that requiring additional information from customers during checkout is not ideal. Depending on your Shopify plan, you may be able to keep phone numbers optional for domestic orders while requiring them for international. Reach out to Shopify support for possible workarounds. 

We have included instructions to make phone numbers required for all orders, here.

Your Account Manager will happily answer any questions you have about this new process change and provide assistance in getting it implemented. Please don’t hesitate to reach out.

Grateful for your partnership,

Maddy Moyer

VP of Nice Commerce